Frequently Asked Questions
When can I move into the apartment I want?
Our website shows the real-time availability for all apartments, and you can see the earliest possible move-in date for a given property on both the market page with all listings and the property detail page. When you view a property's availability calendar on its detail page, you may see that you can move in on any date within a year of the availability date, or you may see that there are specific periods during which the apartment is unavailable because other guests have made bookings. In general, you can save money by booking a move-in closer to an apartment's availability date. Please note the year of the availability date, as some apartments' earliest availability date will be in the next calendar year. If you can't find your ideal apartment, please contact us.
What is included in the price?
The cost of a Blueground stay includes the rent and utilities. It may also include cleaning, restocking (e.g., supplies, linens, towels), insurance, and where required by local laws, taxes and/or occupancy fees. It's important that when browsing apartments you've selected your desired dates and indicated any flexibility on move-in/move-out, as rental costs vary based on apartment, seasonal demand, and duration of stay. If you've not selected dates, it's possible that the price you see isn't representative of what it would be for your desired dates. To see which dates offer the lowest possible rent at current demand levels, go to your property of interest and view the info icon above the pricing summary.
Are the photos of the apartment real?
Yes, all photos are of the actual apartment.
Can I arrange a viewing?
Property viewings can be arranged only after your booking has been confirmed and full payment has been successfully processed by our bank.
Once your payment is received, our agent will contact you to schedule the viewing, sign the rental contract, and hand over the keys.
Note: Viewings requested before payment confirmation are not guaranteed. The agent’s availability and key handover depend strictly on confirmed payment.
Is the price negotiable?
No, the rental and other costs associated with a booking aren’t negotiable. We offer a wide variety of homes in order to have options for as many prospective guests as possible. We also offer programs with discounted rates for students and guests who stay for a year or longer. If you’re having trouble finding an apartment that’s right for you, or believe you’re eligible for savings via a discount program, please contact us, as we may be able to direct you to a suitable option.
Are pets allowed?
Most of our apartments are pet friendly, though restrictions do apply based on landlord limitations. Some apartments allow only specific pet breeds and/or sizes, and most buildings require documentation for your pets (e.g., vaccination records) that we'll ask you for before move-in. To find pet-friendly apartments, use the "Pets allowed" filter while browsing. You'll also see whether an apartment allows pets on the apartment detail page; and depending on the apartment, you may be able to add and pay for your pet(s) during the booking process.
Are TV and internet included?
Yes, TV and internet service are included as utilities.
How do cleanings work?
We thoroughly clean all apartments between reservations, including cleaning all surfaces, and restocking all supplies, linens, and towels. If you'd like additional cleaning and restocking services during your stay, you can request and pay for them in the Blueground app.
